Trust and safety

Designed for real people meeting offline.

Valentree keeps discovery lightweight and takes in-person safety seriously: phone verification, screened events, clear plans, and real tools when something goes wrong.

Last updated November 2, 2026

If something feels wrong

Leave. You never owe anyone an explanation for going home early. Report it afterward and we will review it.

Report a concern

Before

Know what you are joining

Read the whole plan — time, place area, group size, and tone. Look at who created the plan, and at who else joined once you are in. Ask questions in the event's comments. Vague plans are a reason to skip. Tell someone where you are going and when you expect to be back.

During

Public first, always

First gatherings happen in public places — cafes, parks, markets, galleries. Arrange your own way there and back. Keep your drink with you and pace yourself. Never send money. Anyone asking for cash, gifts, or financial help is a red flag. Leave whenever you want. Nobody is owed the rest of your evening.

After

Say how it went

Rate the event. Ratings stay private to Valentree. Block anyone you do not want to see again — we do not tell them. Report how someone at the event behaved. Every report is reviewed. Rule-breaking can cost access to plans.

Buying, selling, renting and hiring

The Neighbourhood is where members sell things, rent out homes, post jobs, share local news and list their businesses. Postings appear as soon as they are posted; Valentree does not review them first and does not check items, homes, employers, landlords or businesses. Valentree takes no payment for any of these deals and is not part of them.

Meet in a public place, and bring someone along to see a home or pick up something large.
See the item, the home or the workplace before you pay anything. Never pay a deposit before you have seen the place or met the employer.
Never share a verification code, and never pay with gift cards, cryptocurrency or a wire transfer to someone you have not met.
A job never asks you to pay to apply. Applicants must be 18 or older.
A home for sale shows its street address with a pin on the map. Something for sale, a home for rent, a job, a lesson or a business shows either the exact spot, with its address if its poster gives one, or only an area about 1 km wide, as its poster chooses. Every signed-in member can see a posting's place.
News and posts by people looking for work are shown only to about 1 km.
A posting can also show a phone number, a KakaoTalk or WhatsApp ID, an email address or a link, if its poster adds them, and every signed-in member can see them.
Block anyone you do not want to hear from: a blocked member's chat with you becomes read-only for both of you. In a chat with a business, or with a profile a member posts under, Block closes just that chat for both of you. A block works only inside Valentree: it cannot stop a call, a text or an email to contact details you have shown.

To report a posting, a business or a posting profile, open its page, tap the three-dot menu at the top and choose Report posting, Report business or Report profile. To report a chat about a posting, tap the three-dot menu in the chat and choose Report chat. Each opens the Send feedback screen with what you are reporting filled in, for you to add what is wrong and send. You can also email moderation@valentree.com with the posting's title and the member's username, or, for a business, a posting profile or a posting made under one, the name it shows.

If you are in immediate danger, contact your local emergency services right away (for example, 911 in Canada and the United States). Reporting in the app does not contact emergency services and is not a substitute for them.

What we do

The safeguards built into every plan.

Small groups are safer by design: fewer strangers, a named curator, and a plan everyone saw before joining.

Phone verification for everyone who posts or meets, and real profiles

Every event screened before it goes live; Neighbourhood postings are not, so check before you pay

Exact addresses shared only with the people who join

Event chat opens only for the people who joined

Conduct reports, each reviewed by a person

Blocking is silent, and you can undo it

Community guidelines

Five rules, and they are not negotiable.

01 Be who you say you are Real name, real photo, real intentions.

02 Keep the plan Turn up, on time, or cancel early enough to matter.

03 Take no for an answer A quiet exit, an unanswered message and a plain no are all complete answers.

04 Nothing to sell No pitching, recruiting, or promoting at the table. Buying and selling belong in the Neighbourhood.

05 Respect the room Harassment, slurs, or pressure of any kind ends your membership.

Read the full Community Guidelines.

Something to report, or a question about safety?

Write to us directly about an event, a posting, a business, a posting profile, a listing chat or a chat with a friend (for a friend's message, include their username). Reports about an event in progress are read first.

Contact the team